What are your showroom hours?
Where is your showroom?
Will Party Concepts help me with space planning and layout?
Should I make a reservation?
What are your rental prices?
What if I need to change part of my order?
What are your terms and method of paying?
Is a deposit required?
Is there a fee for delivery?
What are your delivery hours?
Can I specify a certain time for Delivery or Pickup?
Do you deliver outside the Tucson area?
What if I am not at home when the truck arrives?
Will your crew set up the equipment?
What type of service can I expect when the truck arrives?
Will your crew move my furniture and/or equipment?
Do I have to wash the dishware before returning it?
What happens if an item is broken, damaged or missing when I return it?
Q: What are your showroom hours?
A: Party Concepts is open Monday through Friday from 8:00 am to 5:00 pm and to 2:00 pm on Saturday.
A: Our address is 4691 S. Butterfield Drive, Tucson. We are off Palo Verde, south of Ajo, in the Butterfield Industrial Park (across from Southwest Gas). From I-10, take the Palo Verde exit and proceed north of the freeway.
Q: Will Party Concepts help me with space planning and layout?
A: Party Concepts will be glad to come to your site and measure for tenting, if needed, and help you decide how to set up to best accommodate your needs.
Q: Should I make a reservation?
A: Early planning ensures that the equipment and supplies you want will be available. It is always best to make reservations at your earliest convenience.
For tents and large scale events, you should plan one or two months in advance, or even earlier if you can.
Q: What are your rental prices?
A: Rental prices are quoted for single-event use, usually returned the day after the event. Sometimes for weekend events we will deliver Friday or Saturday and pick up on Monday. In this case, the single-use rate still applies. For prices on specific items or for a complete price booklet, please call us at 520-750-0550 or email info@party-concepts.com.
Q: What if I need to change part of my order?
A: Just call us. We are here to make the event planning process as easy as possible for you. Our trucks are usually loaded the night before a delivery and are loaded for multiple customers in reverse order of delivery. Therefore, we are best able to handle changes made 24 hours in advance. However, we realize things do change, and we are happy to accommodate revisions to your order to the best of our ability.
Q: What are your terms and method of paying?
A: Our services are payable upon delivery. We accept cash, check and credit card (MasterCard, Visa, American Express)
A: Yes, we require a valid credit card number as security for rented items, regardless of the method of payment. If a credit card is not available, a cash or check deposit is required.
Q: Is there a fee for delivery?
A: Yes. Orders over $50 are eligible for delivery service. The charge is determined based on your location. Most Tucson addresses are covered by a single $20 fee, which covers both delivery and pickup.
Q: What are your delivery hours?
A: Party Concepts delivers Monday through Saturday between 8:00am and 5:00pm. After hours deliveries are available when necessary for an additional charge and we do have a 24-hour service for emergencies and last minute changes.
Q: Can I specify a certain time for Delivery or Pickup?
A: You may request morning or afternoon delivery and we will do our best to accommodate you. Call us the morning of your delivery and we’ll give you the window of time we expect the truck to arrive. On any given day, we have at least eight trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforeseen events, a driver may be detained at one location, which unfortunately delays the rest of the orders somewhat.
If timing is critical, we prefer to deliver the day before your event. If an exact delivery day and time is essential, it can be arranged for an additional fee.
Q: Do you deliver outside the Tucson area?
A: Party Concepts serves all of Southern Arizona and on occasions we have delivered to Southern New Mexico and across the border into Northern Mexico.
Q: What if I am not at home when the truck arrives?
A: Please let us know in advance if you will not be home and give us instructions for where the items should be placed. Prior arrangements for payment must be made (ex., credit card). We would also like all phone numbers you have available so we can contact you with any questions about the delivery.
Q: Will your crew set up the equipment?
A: We will set up our tents, staging and dance floors. We offer a set up service for all other equipment rented from us, as long as previous arrangements are made at the time the reservation is placed.
Q: What type of service can I expect when the truck arrives?
A: Standard delivery/pickup is for drop off only (with the exception of tents and other items that require professional setup or installation). Our personnel are instructed to neatly stack all items in a mutually convenient place. When your event is over, please fold and stack the equipment in a central location for us to pick up.
Q: Will your crew move my furniture and/or equipment?
A: Party Concepts insurance does not cover your furniture and/or equipment, therefore, it is advisable to make other arrangements.
Q: Do I have to wash the dishware before returning it?
A: All our dishware is delivered table ready and we ask that it be scraped and rinsed before re-packing it. Linens should be shaken free of food.
Q: What happens if an item is broken, damaged or missing when I return it?
A: We offer an optional and non-refundable Damage Waiver Charge on all rentals which covers accidental damage or loss due to fire, collision, windstorm and burglary. It does not cover loss due to theft (other than forced entry burglary), misuse or abuse, intentional damage, mysterious disappearance, or loss due to failure to care for the rented items as one would his own property.